I received the wrong product. What should I do?

1 min. readlast update: 10.18.2023

If it happens that you have received the wrong product, please let us know by email. We ensure that you receive the correct product as soon as possible. We also provide information to return the incorrect product. The return costs and shipping costs of the right product are at the expense of Chemical Planet EU. We will re-ship your order after 14 working days for EU destinations and after 28 working days for all other destinations. The exception to this is when the tracking information shows the package in a 'customs' type status. In that case, we will not re-ship your order. If a package is returned to us i.e. if it did not reach its intended destination, we may be in a position to issue a refund (minus any shipping costs that have been incurred).

Please visit the Returns page to find out more about our returns.

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