We do offer a reship for lost or stolen packages, however, if the package is seized by customs, we do not offer a re-ship or a refund. 
Please visit the <a href="https://chemicalplanet.net/delivery-info" target="_blank"><ins>Delivery info page</ins></a> to find out more about our shipping.

We do offer a reship for lost or stolen packages, however, if the package is seized by customs, we do not offer a re-ship or a refund. 
Please visit the Delivery info page to find out more about our shipping.

My package is lost. What's next?

How do you ship orders?

Which countries in Europe do you ship to?

Do you ship to non-European countries?

Do you ship to the USA?

I have received a tracking number but it doesn't show any progress

The tracking number for my order stopped showing progress

The tracking number shows that the order got delivered, but I don't see anything in my mailbox

What if the package is seized?

Shipping

Hi, how can we help you?